Frequently Asked Questions – Essential Premium Quad Rake 0.025

Product Overview

What is the Essential Premium Quad Rake 0.025?

The Essential Premium Quad Rake 0.025 is a boutique item designed for precise grooming and detailing tasks. Its ultra-fine 0.025-inch tines allow gentle yet effective removal of debris, tangles, and loose particles without damaging delicate surfaces. Each unit is hand‑finished to ensure consistent quality and a luxurious feel.

What materials are used in the Quad Rake 0.025?

The rake head is crafted from polished stainless steel with a corrosion‑resistant coating. The handle is made from sustainably sourced Acacia wood, ergonomically shaped for comfort during extended use. No sharp edges or rough seams are present, making it safe for regular handling.

Is the 0.025 gauge suitable for all hair types or fabrics?

The 0.025‑inch spacing is ideal for fine to medium textures, including silk, satin, and delicate hairstrands. For very thick or coarse materials, a wider gauge may be recommended. We suggest testing on a small, inconspicuous area first.

Boutique Item Specifics

What makes this a “Boutique Item”?

Each Essential Premium Quad Rake 0.025 is produced in limited quantities and packaged in a branded velvet‑lined box. The boutique designation ensures exclusivity, elevated craftsmanship, and a premium unboxing experience. ELIOHAVEN curates these items for discerning customers who value artistry and attention to detail.

Does the Quad Rake 0.025 come with a warranty?

Yes, every boutique item includes a one‑year limited warranty against manufacturing defects. For warranty claims or inquiries, please contact our support team with your order number and a brief description of the issue.

Shipping & Delivery

How quickly will my Essential Premium Quad Rake 0.025 be shipped?

Orders are processed within 1 business day after payment confirmation. Standard shipping delivers within 2 to 5 business days to most U.S. addresses. Express options are available at checkout for faster transit.

Do you ship internationally?

At this time, we only ship within the 48 contiguous United States. Alaska, Hawaii, and U.S. territories are not eligible for delivery. We hope to expand service areas in the future.

Is tracking provided for my order?

Yes, a tracking number is emailed to you automatically once the package leaves our facility. You can monitor your shipment status via the carrier’s website.

Returns & Exchanges

Can I return the Quad Rake 0.025 if I’m not satisfied?

We accept returns within 30 days of delivery for unworn, unused items in original packaging. A prepaid return label will be provided. Please note that boutique items are subject to a 10% restocking fee. Refunds are processed within 5 business days after we receive the returned product.

What if my item arrives damaged or defective?

If you receive a damaged or defective Quad Rake 0.025, please email us at [email protected] within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.

Care & Maintenance

How should I clean the Essential Premium Quad Rake 0.025?

Gently wipe the stainless steel tines with a soft, damp cloth after each use. Avoid abrasive cleaners or soaking the wooden handle. For deeper cleaning, use a mild soap solution and dry thoroughly before storing. Do not place in a dishwasher.

Can the Quad Rake 0.025 be used on wet hair or damp surfaces?

It is designed primarily for dry use. Prolonged exposure to moisture may affect the wood finish. If used on damp hair, pat the rake dry immediately to preserve its boutique quality.

Contact & Business Information

How can I reach ELIOHAVEN regarding my order or product questions?

Our dedicated support team is available via email at [email protected]. You may also call us at (206) 555‑1234 during business hours (Monday–Friday, 9:00 AM – 5:00 PM Pacific Time). For written correspondence, our mailing address is: 1201 3rd Ave Suite 400, Seattle, WA 98101.

Do you offer customer assistance for boutique product concerns?

Absolutely. Whether you need care advice, sizing clarification, or help with an order, our team is ready to assist. Please include the product name “Essential Premium Quad Rake 0.025” in your message so we can serve you promptly.